Cancellation Policy
Cancellation Window
We understand that plans can change. At Callas, we provide a dedicated window for you to reconsider your purchase. Our policy remains effective for exactly 24 hours from the moment your order is placed.
Maximum Grace Period
Requests exceeding this timeframe will not be eligible for cancellation as the order moves into our fulfillment phase.
Approval & Refunds
Upon receiving your cancellation request, our team will inspect the order status. We will notify you via email regarding the approval of your request.
If approved, a full refund will be initiated immediately to your original payment method. Please account for the standard processing time required by your bank or credit card issuer to reflect the balance in your account.
Direct Support
For any inquiries regarding an active order or to initiate a cancellation within the valid window, please reach out to our concierge team.